SHIPPING & RETURNS

At Benson Walk, we take care in preparing and delivering every order. Our collections are released in limited quantities, and we encourage customers to review product descriptions, sizing and garment measurements before completing their purchase.

RETURNS & EXCHANGES

We understand that sometimes a purchase may not be quite right. Benson Walk accepts eligible returns within 7 days of receiving your order, subject to the conditions outlined below.

Change of Mind Returns

Customers may request a return for change of mind within 7 days of receiving their purchase.

To be eligible for a return, items must:

• Be unworn, unused and in their original condition.
• Have all original tags and labels attached.
• Be free from marks, stains, odours, damage or signs of wear.
• Be returned in their original packaging where reasonably possible.

To initiate a return, please contact us at customercare@bensonwalk.com within 7 days of receiving your order, including your order number and reason for return.

Returns requested outside this timeframe will not be accepted for change of mind.

Approved change-of-mind returns must be sent back in accordance with the return instructions provided by our team.

Return postage costs are the responsibility of the customer.

Returns Outside the 7-Day Period

Change-of-mind return requests received after the 7-day return period will not be accepted.

Any unauthorised returns or items sent back outside the applicable return period may be returned to the customer at their expense.

This does not affect your rights under the Australian Consumer Law, including your rights in relation to faulty, damaged or incorrectly supplied goods.

Faulty, Damaged or Incorrect Items

We take great care in the quality and presentation of our garments. However, if you receive an item that is faulty, damaged or incorrect, please contact us as soon as possible at customercare@bensonwalk.com

Please include:

• Your order number.
• A description of the issue.
• Clear photographs of the item and any fault, where applicable.

We will assess the issue and work with you to arrange an appropriate resolution.

Where an item is confirmed to have a fault covered by the Australian Consumer Law, you may be entitled to a repair, replacement or refund depending on the circumstances and nature of the fault.

Please note that our 7-day change-of-mind return policy does not limit your rights under Australian Consumer Law. Consumer guarantees may apply beyond this period.

Return shipping for confirmed faulty or incorrectly supplied items will be arranged in accordance with your rights under Australian Consumer Law.

Refunds

Once an approved return has been received and assessed, we will notify you of the outcome.

Approved refunds will be processed to the original payment method used at checkout.

Please allow additional processing time for your bank or payment provider to reflect the refund in your account.

Original shipping fees are not refundable for change-of-mind returns.

Where a refund is required under Australian Consumer Law, applicable shipping costs will